Last updated: 30 September 2026
Tripfolk works because strangers are willing to show up and meet each other. That only holds if the app stays a place people feel safe. These rules are how we keep it that way — and we do enforce them.
Zero tolerance. Tripfolk has no tolerance for objectionable content or abusive users. Reports are reviewed within 24 hours; content that breaks the rules is removed and the person who posted it is ejected.
Meet in public the first time. Tell someone where you are going. Arrange your own transport. Trust your instincts and leave if something feels wrong — you never owe anyone an explanation.
Every profile, plan and message has a report option: the … button on a profile, the Report button on a plan, and the … next to each message in a chat. Reports go to a human, not a filter, and we review every one within 24 hours. Tell us what happened — the detail box matters, it is often the difference between a warning and a ban.
Blocking is instant and mutual: you disappear from each other's app, you are removed from each other's plans, and your shared conversation is silenced. The other person is not told they were blocked. A block also reaches us, so someone blocked by many people is looked at even if nobody reports them. You can undo a block in Settings → Blocked people.
For anything urgent involving a minor or a threat to someone's safety, email safety@tripfolk.app. If someone is in immediate danger, contact your local emergency services first.
| Level | What it means |
|---|---|
| Warning | Recorded on your account. Nothing changes yet. |
| Restriction | Time-limited. You cannot create plans or send messages during it. |
| Content removal | The plan, photo or message goes; your account stays. |
| Ban | Permanent. All sessions are ended immediately. |
Threats, sexual content involving minors, and fraud skip straight to a ban. Every decision is logged, so if you appeal to appeals@tripfolk.app we can see exactly what was decided and why.